A new cough, a sore throat or mild urinary symptoms can start with a video consultation. The doctor looks for warning signs, advises on tests when they are useful, and can consider treatment when it is medically appropriate. If you need to be seen in person, you leave with a clear referral.
Simple cystitis
Burning when passing urine, in some non-pregnant adult women, without fever or back pain.
How a consultation can help. The doctor can review the symptoms, red flags, and whether a urine test or a medicine is appropriate.
Good to know. Pregnancy, fever, flank pain, vomiting, visible blood, symptoms in men, or symptoms that keep returning need a test or an in-person visit. A medicine is not promised.
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Mild urinary symptoms
Mild discomfort when passing urine, without signs of a kidney infection.
How a consultation can help. The doctor can decide whether watchful waiting, a test, or a consultation in person is the safer next step.
Good to know. Fever, back pain, vomiting, or feeling very unwell can mean a kidney infection and should not be managed only online.
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Sore throat
A painful throat or pharyngitis without trouble breathing.
How a consultation can help. The doctor can ask about duration, fever, exposure, and whether a test or symptomatic care is reasonable.
Good to know. Drooling, a muffled voice, neck stiffness, a rash with severe illness, or trouble breathing needs urgent care.
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Uncomplicated tonsillitis
Sore tonsils without obstruction of breathing or deep neck infection.
How a consultation can help. The doctor can assess pain, fever, and whether antibiotics are even a consideration.
Good to know. An antibiotic is not promised. One-sided swelling, drooling, or trouble opening the mouth needs urgent in-person care.
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Common cold
A runny nose, mild sore throat, and tiredness from a common cold or nasopharyngitis.
How a consultation can help. The doctor can explain the usual course and which symptoms should be reviewed again.
Good to know. Breathing difficulty, chest pain, confusion, or a cold in a very frail person needs in-person or urgent care.
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Nasal congestion
A blocked nose without facial swelling or severe headache.
How a consultation can help. The doctor can discuss allergy, a cold, and simple measures.
Good to know. Swelling of the face or eye, high fever, or symptoms after a facial injury need to be seen.
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Mild sinusitis
Facial pressure with a cold, when the person is otherwise stable.
How a consultation can help. The doctor can discuss time course and when a medicine might be considered.
Good to know. Swelling around the eye, severe headache, neurological symptoms, or symptoms in pregnancy need in-person care. Antibiotics are not promised.
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Uncomplicated acute cough
A new cough without breathlessness at rest or chest pain.
How a consultation can help. The doctor can review duration, fever, and whether a chest examination is needed.
Good to know. Shortness of breath, coughing blood, chest pain, or a cough in pregnancy or in a person with serious lung disease needs to be seen.
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Post-infectious cough
A cough that lingers after a cold, when the person is improving.
How a consultation can help. The doctor can check for warning signs and discuss how long a cough can last.
Good to know. Weight loss, night sweats, coughing blood, or breathlessness need an examination, not advice alone.
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Allergic rhinitis
Sneezing, itching, and a runny nose linked to pollen, dust, or pets.
How a consultation can help. The doctor can review triggers and medicines already tried.
Good to know. Wheeze, swelling of the lips or tongue, or trouble breathing is urgent and is not a rhinitis consultation.
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